Refund policy

Personalized products

TrophyPic products are custom-made from each customer's photograph and personalization. Because they are personalized, ordinary change-of-mind returns are not accepted after production begins.

Routine orders do not require a second customer approval. TrophyPic checks print quality before production and contacts you only if a crop change, photo-quality issue, missing detail, or another problem needs your input.

Cancellations

A customer may request cancellation before production begins. If production has not begun, TrophyPic will cancel the order and issue the applicable refund to the original payment method. Once a custom product enters production, cancellation is not guaranteed.

Damage, defect, or order mismatch

If an order arrives damaged, materially defective, or materially different from the ordered photo, product, or personalization, email skipper@mytrophypic.com promptly with the order number and clear photographs of the product and packaging. TrophyPic will review the issue and, when validated, arrange an appropriate replacement or refund.

Incorrect address and delivery issues

Customers are responsible for providing a complete, accurate delivery address. Contact support promptly if an address or tracking problem is discovered. Changes may not be possible after production or shipment begins.

Refund timing

Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the credit.

Legal rights

This policy does not limit rights that cannot be excluded under applicable law.